Support

For help, contact us at support@quantractapi.co.uk (responses within 24 hours).

Frequently Asked Questions

Why can't I upload my certificates?
Ensure your file is .pdf, .jpg, or .png and under 10MB. If the issue persists, contact support.
What formats are supported?
PDF, JPG, PNG. Contact us for other formats.
How do I fix OCR errors?
Try to upload a higher resolution scan or use the advanced options when uploading.
Where do my files get stored?
Uploaded files are stored securely and deleted after processing.
What happens if I exceed my plan limit?
You will be prompted to upgrade your plan or pay per extra sheet.

Please send bug reports (including screenshots and steps to reproduce) to support@quantractapi.co.uk.